Every company wants to transform into something greater, but why do three-quarters of those efforts fail? Join Stephen Gates for an honest conversation about the challenges he sees in many companies when it comes to cross-functional collaboration. He will discuss the real scenarios that create problems, and the solutions he has implemented to solve for them. As the Head Design Evangelist at InVision, Stephen regularly works with teams around the world to elevate the impact of design at companies of all sizes and maturity levels.

A key part of American Express' success is that design is a true strategic partner, and not just an “add on”. The team has intentionally built a culture where design, engineering and product work together to listen to and solve customer problems.

Given the shift to working remotely, the approach to user research has had to change considerably. The American Express team continues to keep their focus on the customer through remote forms of user testing, evolving their back room “labs” to a virtual platform.

Most of us have recently discovered that suddenly moving an entire team to a remote work environment exposes challenges with leadership, trust, process, infrastructure and more. Join Stephen Gates, Head Design Evangelist at InVision, for an honest conversation about short-circuit creativity, including the real causes, and solutions that can be implemented to overcome barriers to creativity and change.